Privacy Policy – eyekonic

Privacy Policy

Eyekonic Optometrists Limited (ABN 50503832626) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect and manage your personal information. By using our website or providing us with your personal information, you consent to our Privacy Policy.

We may change our Privacy Policy from time to time. We will post any changes to the Privacy Policy on our website.

Personal Information We Collect: We may collect personal information including your full name, mailing address, email address, telephone number, date of birth, health fund details, prescription details, medical history, and any additional information necessary to deliver our products and services. We may also collect aggregated information about how users use our website.

We collect your personal information directly from you, unless it is unreasonable or impracticable to do so. We may also collect personal information from third parties including credit reporting agencies, law enforcement agencies, government entities, data analysis agencies, health funds, other optometrists, and health practitioners with your consent.

We use cookies to measure and analyze traffic on our website. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may also log IP addresses to analyze trends, administer the website, track users’ movements, and gather demographic information.

Purposes for Collecting, Holding, Using, and Disclosing Your Personal Information: We collect, hold, use, and disclose your personal information for the following purposes:

To provide you with eyecare and eyewear products and services and to provide you with a high quality of customer service.
To provide products and services to you and to send communications to you.
To answer enquiries and provide information or advice about existing and new products or services.
To advise you on your eye care needs including when it’s time for another eye test.
To assess the performance of the website and to improve the operation of the website.
To assess our customer service and to improve our customer service to you.
For the administrative, marketing (including direct marketing and marketing research), planning, product or service development, quality control purposes of Eyekonic Optometrist, contractors, or service providers.
To update our records and keep your contact details up to date.
To process and respond to any complaint or enquiry made by you.
To comply with any law, rule, regulation, lawful and binding determination, decision, or direction of a regulator, or in co-operation with any governmental authority of any country.

Disclosure of Your Information: We may disclose your personal information to our employees, contractors, or service providers for the purposes of operating our website or our business, fulfilling requests by you, and to otherwise provide products and services to you. We may also disclose your personal information to suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

If you provide personal information about a third-party individual to us, you must ensure that the third party individual is aware of this Privacy Policy, understands it, and agrees to accept it. If you provide personal information about a third-party individual and that individual does not have the capacity to understand and agree to these terms (for example, a minor), we require a parent or guardian to acknowledge and agree to this paragraph.

We are required to collect your name, address, and date of birth as part of our legal and regulatory obligations, including under the Health Practitioner Regulation National Law as enacted in each state and territory of Australia.

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.

We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will investigate your complaint and will advise you of the outcome of our investigations in writing.

If you have any questions about this Privacy Policy, any concerns or a complaint relating to your personal information, please contact us at:

Company Secretary

Email: info@eyekonic.com.au

Suite 3/2 Olive Street, Baulkham Hills. NSW 2153